Jewelry repair software
Keep every jewelry repair clearly recorded from intake to collection
Keep item details, customer instructions, photographs, quotes, and customer communication together throughout the repair.
A complete record of every piece, from the moment it arrives
Your team has one clear record of the piece, its condition, and the work the customer requested.
- Record the item type, metal, finish, stone type, stone count, and other identifying details.
- Add photographs and condition notes at drop-off, including scratches, chips, loose stones, worn claws, or previous repairs.
- Capture the customer's instructions, preferred outcome, ring size, engraving details, and any components that must be retained.
- Keep repair recommendations attached to the same job when your jeweller finds additional work during inspection.
Keep every customer informed. Build the kind of reputation that brings the next one through the door
Customers want to know what's happening with their piece. They also want clarity before any work begins. Set updates to send automatically as each repair moves through the workshop.
- Send quotes directly to the customer for online review and approval.
- Send status updates while pieces are being resized, reset, polished, engraved, or restored.
- Notify customers when a repair is awaiting approval, a stone, a part, or specialist work.
- Keep replies attached to the repair, so your team can see the full conversation in one place, attached to the job it belongs to, and visible to whoever needs it.
- Set automated reminders for cleaning, setting inspections or valuation updates.
Clear accountability from the counter to collection
Jewelry repairs depend on careful handovers, clear authorisation, and a process your team can repeat.
- Create checklists that guide your jewelers through every repair type - ring resizing, stone setting, engraving and polishing.
- Digital waivers are signed before work begins and at collection - clear records on both sides, every time, for pieces where the value makes that record worth having.
- Record internal and external workshop handovers where required.
More tools to keep your jewelry repair workflow organised
Online bookings
Customers can book a repair consultation online. Returning customer details load automatically, saving time at the counter.
Custom questions
Capture the details your workshop needs before the repair begins. Add questions for metal type, stone details, engraving requests, and insurance references at the point of booking.
Productivity tracking
Log labour time against every repair and compare it to the estimate. See which repair types are priced accurately and which may be taking longer than expected.
Reporting
Get a daily snapshot of productivity, efficiency, and financials. Make fast, informed decisions and stay on top of your workshop's performance.
External work and approvals
Send repair details and quotes to insurers, manufacturers, or specialist partners for review. Keep external work moving while the full history of the piece stays in one place.
Watch a short demo and see how it all comes together
The best way to know if Hubtiger is right for your shop is to see it yourself
Watch demoLink the tools you already use
Hubtiger integrates with leading point-of-sale systems, payment providers, and communication tools to help keep your operations connected.
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Try Hubtiger free for 7 days
Full access to every feature. No credit card required. And if you’d like a guided walkthrough first, our team is happy to help.
