A shop team member helping a customer

Find answers to common questions

Whether you are exploring Hubtiger or already using the platform, you can find answers to common questions here.

Browse frequently asked questions

Explore answers across integrations, billing, support, and other common topics.

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Can I try Hubtiger before committing?

Yes. You get full access to every feature during your 7-day free trial. No credit card required. If you'd prefer a guided walkthrough first, you can book a demo with our team.

What is Hubtiger?

Hubtiger is repair and rental management software built for brick-and-mortar shops. It gives your team one place to manage jobs, communicate with customers, track performance, and take payments - without the chaos of spreadsheets or disconnected systems.

General
Who is Hubtiger for?

Hubtiger is built for brick-and-mortar repair and rental shops. Whether you run a single location or multiple sites, Hubtiger is designed to fit your shop's operations.
Note: At this stage, it is not suitable for mobile mechanics or field service operations, where work is completed at the customer's location.

General
How will Hubtiger help my shop?

Most shops come to Hubtiger when their current setup stops keeping up - jobs are getting missed, customers aren't getting updates, and the team is spending more time managing information than doing the work. Hubtiger brings everything into one place so your team always knows what job is next, your customers stay informed, and you have a clear view of what's happening across your shop.

General
Can I try Hubtiger?

Yes. You get full access to every feature during your 7-day trial, with no credit card required.

General
Do I have to take both the repair and rental software?

No. You can use Hubtiger for repairs only, rentals only, or both - it's entirely up to you. If your business grows into the other area down the line, adding it is straightforward.

General
Am I locked into a contract?

No. There are no lock-in contracts. You can cancel at any time.

General
Can multiple users access the system at the same time?

Yes. Hubtiger is web-based, so your whole team can be working in the system at the same time.

General
What support do you offer?

Onboarding and support are included at no extra cost. When you get started, our customer experience team is available to work with you through the setup process. After that, you have access to live support and a full resource centre with guides and videos whenever you need them.

General
In which countries is Hubtiger available?

Hubtiger is available in 24+ countries. To find out if your region is supported, start a chat with our team using the live chat on our website.

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How do I get in touch with your team?

Use the live chat on our website to start a conversation or send an email to support@hubtiger.com.

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Where is my shop's data stored?

We store your data securely across multiple servers in different locations, hosted on Microsoft Azure. If one server goes down, your data stays safe and accessible.

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Can I import my existing data?

Yes. If you're moving from another system, our team will walk you through the import process so you're not starting from scratch.

General
How long does it take to get set up?

Most shops are up and running within a few minutes. The setup is straightforward enough to do on your own, but if you'd like a hand, our customer experience team is available to work with you through the process.

General
How much does Hubtiger cost?

Pricing depends on which solution you use.
Repair software is priced based on the number of technicians in your shop.
Rental software is priced based on the number of items in your inventory.
Every plan includes full access to all features. You can view our plans on the pricing page.

Pricing
Do I need to enter my credit card to get started?

No credit card is required to start your trial. For your subscription, a monthly debit order is the easiest option. We can invoice you if you prefer. Just get in touch.

Pricing
Can I start on one plan and upgrade later?

Yes. You can upgrade at any time as your business grows.

Pricing
Is everything included, or do I need to pay for extras?

Everything you need to run your workshop or rental operation is included in your plan. The only optional extras are additional SMS credits and the WhatsApp integration.

Pricing
I own several stores. Can I make one payment for all of them?

Yes. We can set up a single payment that covers all your store subscriptions. Get in touch with our team to arrange this.

Pricing
If I don't use all my allocated messages in a month, do they roll over?

Yes. Any unused SMS credits roll over to the following month.

Pricing
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Support

Support

Chat with us live or email us on support@hubtiger.com

Location

Head office

18 Archimedes Street, Kramerville, Sandton, 2090, South Africa