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Find answers to common questions

Whether you are exploring Hubtiger or already using the platform, you can find answers to common questions here.

Browse frequently asked questions

Explore answers across integrations, billing, support, and other common topics.

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Can I track rental availability in real time?

Yes. Your calendar view updates in real time, so double bookings aren't a risk. Customers can also see live availability when they book through your widget.

Rental software
How do I manage deposits for rentals?

You can set up deposit rules in Hubtiger, collected online or in-store. Deposits are automatically refunded through Stripe when an item is returned without damage.

Rental software
Does Hubtiger track the rental history of each item?

Yes. You can view the full rental history of any item, including past renters, rental dates, and any damages or maintenance carried out.

Rental software
Can I offer discounts for long-term rentals?

Yes. You can set custom pricing rules for long-term rentals - discounts, promotional rates, or different payment terms. It's all configurable from within the platform.

Rental software
How does Hubtiger handle rental returns and damages?

You can collect refundable deposits before a rental starts. If there's damage, you can send the customer images directly through the platform for full transparency. Digital waivers make sure customers understand their responsibilities before they leave the shop. You can also coordinate with third-party insurance providers from within Hubtiger.

Rental software
Can I offer add-ons or accessories with rentals?

Yes. You can offer both mandatory and optional add-ons — safety equipment, accessories, or extra services — during the booking process. Customers choose what they need at the point of booking. It's a straightforward way to increase revenue without extra effort from your team.

Rental software
How do I track overdue rentals?

Hubtiger flags overdue rentals automatically. Late fees are calculated based on the terms you set in your digital waivers.

Rental software
Can customers extend their rentals?

Yes. Customers can request an extension, subject to availability. Additional charges are calculated automatically.

Rental software
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Support

Support

Chat with us live or email us on support@hubtiger.com

Location

Head office

18 Archimedes Street, Kramerville, Sandton, 2090, South Africa