a smooth experience from booking to final collection
manual workload with POS integration and automated updates
customer communication through clear, real-time notifications
workload effectively to maintain balance and efficiency
Hubtiger has made booking with bikeNOW quick and straightforward. Customers can easily schedule services, fittings, or rentals online and confirm their details in advance. Communication is consistent and transparent, with automatic updates that keep customers informed at every stage. The result is a smooth, professional experience that reflects the level of service bikeNOW aims to deliver every time.
Hubtiger has helped bikeNOW’s team work more efficiently by automating many of the manual processes they once relied on. The team can see availability at a glance, assign jobs while keeping workloads balanced, and access all job information in one place. These improvements save time, reduce errors, and support the team in maintaining the high level of service their customers expect.
Hubtiger works effortlessly alongside bikeNOW’s POS system to keep operations running smoothly. The store first used Lightspeed, which integrated seamlessly, and later moved to Shopify with support from the Hubtiger team to ensure an easy transition. This flexibility has allowed bikeNOW to stay consistent and efficient across every area of their business.
"Hubtiger has greatly improved our efficiency and day-to-day operations. It’s hard to imagine how we ever worked without it. The automation, clarity and speed it’s brought to our workflow have made a huge difference. The system is intuitive and easy to manage ourselves, and whenever we’ve needed support or refinements, the team has always been there to help."
bikeNOW has been part of Melbourne’s cycling community since 1986, proudly serving riders for nearly four decades. What began as a small, paper-based operation has grown into a fully digital business that manages every aspect of its service centre in-house. Located on Kings Way in South Melbourne, bikeNOW’s flagship store and workshop have become a local hub for cyclists of all levels.
bikeNOW offers a full range of cycling services that support riders at every stage of their journey.
bikeNOW’s workshop team provides expert servicing, repairs, and custom builds for all types of bikes, including road, gravel, mountain, and e-bikes. Their professional bike fitting sessions use advanced technology to fine-tune comfort, efficiency, and performance.
Riders can hire high-quality bikes to explore Melbourne or to experience real performance before buying. Each hire is carefully prepared and fitted for comfort and speed. For those wanting to discover more, bikeNOW also offers guided rides led by experienced local cyclists.
bikeNOW’s retail store features a wide selection of bikes, parts, apparel, and accessories from leading brands. From road and gravel bikes to e-bikes and kids’ models, the team helps riders find the right setup for their needs.
